Enterprise Support Packages
Choose the support level that matches your needs:
Community Support
- Coverage: Community Hours
- Response: Best Effort
- Channels:
- GitHub Issues
- Discord Community
- Documentation
- Features:
- Public Documentation
- Community Forums
- Issue Tracking
- Knowledge Base
- Tools:
- Basic Monitoring
- Self-service Tools
- Community Wiki
- Price: Free
Basic Support
- Coverage: Business Hours
- Response: Next Business Day
- Channels:
- Email Support
- Support Portal
- Phone (9-5)
- Features:
- Technical Support
- Bug Fixes
- Updates Access
- Basic Training
- Tools:
- System Monitoring
- Incident Tracking
- Usage Analytics
- Price: Starting $1000/month
Enterprise Support
- Coverage: 24/7/365
- Response: 1-4 Hours
- Channels:
- Dedicated Manager
- Priority Support
- Emergency Line
- Features:
- Custom Solutions
- Priority Development
- Onsite Support
- Advanced Training
- Tools:
- Advanced Monitoring
- Custom Dashboards
- Predictive Analytics
- Price: Custom Quote
Additional Benefits
Community Benefits
- Open Source Access
- Community Events
- Public Roadmap
- Contributor Recognition
Basic Benefits
- SLA Guarantees
- Regular Reviews
- Update Notifications
- Training Materials
Enterprise Benefits
- Custom Development
- Strategic Planning
- Quarterly Reviews
- Executive Support
Service Level Agreements
Community SLA
- Best Effort Response
- Public Issue Tracking
- Community Support
- No Guarantees
Basic SLA
- Next Day Response
- 99% Uptime
- Business Hours
- Email Support
Enterprise SLA
- 1-4 Hour Response
- 99.9% Uptime
- 24/7 Support
- Custom Terms